1.1. A “new member” is a person who did not hold a Brisbane Bullets Membership in NBL26 but does for NBL27. 1.2. A “renewing member” is a person who held an active fully paid membership in NBL26 and has not chosen to cancel for NBL27. If a person has previously held a membership but did not hold one in NBL26, they are a new member for NBL27. 1.3. Purchasing a membership means members agree to their membership automatically rolling over to the next season and ongoing until the Member chooses to cancel by following the instructions in correspondence emailed to primary account holders prior to renewals being made each year. 1.4. Any membership purchased in the previous year by invoices or cash payments will not automatically roll over. 1.5 Any membership that was complimentary for the previous year will not roll over, and the member must complete the renewal process manually by paying online. 1.6. The applicant for the membership will be appointed the “Primary Account Holder” and will be responsible for payment and communication for the account and memberships. 1.7. Additional members and users of the Primary Account Holder’s memberships are called “Secondary Account Holders”. Secondary Account Holders are also bound to the terms and conditions of this Agreement. 1.8. Primary Account Holders must register a unique email address in their account. It is the responsibility of the Primary Account Holder to ensure all contact details are kept up to date by visiting the online membership portal at www.brisbanebullets.com.au 1.9. Memberships purchased after the first home game will not be sold on a pro-rata basis unless otherwise advertised and as such will be charged the prices on www.brisbanebullets.com.au 1.10. Membership refers only to Brisbane Bullets home games at the Brisbane Entertainment Centre unless otherwise specified.

2.1. Concession: A "Concession” membership is available and apply to full Australian Government Pensioner Concession Card Holders, Seniors Card holders, DVA Card holders and Australian Full Time Student card holders. International student cards are not accepted. 2.2 Concession cards must be presented at the venue for entry. It is a condition of entry on game day that all concession Membership holders agree to present their relevant identification card at any time, if requested. 2.3. Should the member not be able to produce valid identification; the member will be asked to upgrade each ticket to an adult category at the ticket box office. 2.4. Companion Card: National Companion Cards are accepted, and members may apply for a companion seat. The National Companion Card must be sighted before the extra ticket can be issued. The ticket will be issued to the card holder. The National Companion Card membership issued does not attract any rights, entitlements, or benefits including member packs. 2.5. Companion Card Memberships do not attract any additional Member benefits outside of providing a seat at the games. 2.6. Companion Card Membership can only be utilised by the Companion Card holders Carer, while in the company of the Companion Card holder. If the Companion Card is no longer valid for any reason, that seat can be purchased for Membership at the relevant price. 2.7. Junior: A Junior is any child aged between 4-17 years old as of January 1, 2027. Junior Memberships must be placed in a child’s name, and a date of birth must be provided. Proof of age must be supplied if requested. Failure to provide identification will result in membership reverting to adult pricing. Junior Members must be attached to an adult or concession Primary account holder. Junior Member details must be provided before Membership packs can be sent out. 2.8. Under 4 is free on the knee meaning they will not be able to occupy a seat. Once the child turns 4, a Membership is required. There is no guarantee that the seat directly beside the existing memberships are available, and the group may need to relocate to alternative available seating to accommodate the additional membership seat. 2.9. Once a junior no longer reaches the age of eligibility, the membership price for the following season will automatically revert to adult pricing. This can be updated to concession where the member notifies the club and is able to provide applicable concession cards. 2.10. Family: A family consists of two adults and two juniors.

3.1. For the NBL27 Season, renewing members will be given their first right to renew their same seat from the the NBL26 season. 3.2. New members will be allocated the best available seats at the time the payment is successful. Applications made online will be able to select seats through the Interactive Seat Map and pay for them at the time to secure the seats. 3.3. Ticketed Members should be aware that if the payment fails for their automatic rollover and the membership is not renewed prior to the same seat renewal deadline, the seats will be released from the account and made available for purchase to the public.

4.1. Any advertised Membership pricing is inclusive of GST, unless otherwise stated. 4.2. Prices are subject to change at the discretion of the Brisbane Bullets.

5.1. It is the Member’s responsibility to ensure that the nominated card details remain valid and are up to date. 5.2. If the card expires, is canceled or is replaced, the member must update the payment details before the next scheduled instalment.

6.1. Memberships may be purchased using one of the following payment methods: Credit card or debit card (Visa, Mastercard, American Express); 6.1.1. It is the Member’s responsibility to ensure the credit or debit card provided is correct at the time of transaction including expiry date changes. 6.1.2. It is the Member’s responsibility to ensure sufficient funds are available in the nominated account or card.

6.2. Upfront Payment Subscription: 6.2.1. All membership subscriptions are eligible to be paid upfront in full. 6.2.2. All members using the upfront payment option, do so with the knowledge and acceptance that their membership subscription will roll over for subsequent seasons until the time they choose to cancel by following the process outlined by the club during the renewal phase.

6.3. Upfront Payment Subscription: 6.3.1. Members can elect to pay via instalments. 6.3.2. The Member authorises Ticketek on behalf of the Brisbane Bullets to securely store the nominated card details. 6.3.3. The Member authorises Ticketek on behalf of the Brisbane Bullets to process recurring payments against that card for the total membership amount divided into instalments. ' 6.3.4. Payments may be processed as merchant-initiated recurring transactions. 6.3.5. Instalments will be processed on or around the scheduled dates notified at the time of purchase.

7.1. Memberships are a subscription and will automatically roll over each season unless the member advises they wish to cancel via the methods communicated by the club during the renewal process. 7.2. The membership will automatically renew for the following season in the same category and seat. 7.3. The membership renewal amount will be charged to the stored card. 7.4. Brisbane Bullets will provide prior notice of the renewal and applicable fees. 7.5. The member may cancel within the timeframe specified in the renewal notice which expires on 19 June 2026. 7.6. Auto-renewal is only available where a valid credit or debit card is stored on file.

8.1. The member is responsible for ensuring that the nominated payment details remain current and valid for accepting recurring transactions. If the member’s card expires, is replaced, cancelled or otherwise become invalid, the member must update the payment details prior to the next scheduled instalment date. 8.2. If a scheduled payment is declined, cannot be processed, or is returned, or unpaid for any reason the Brisbane Bullets may attempt to re-process the payments within a reasonable period and/or contact the member to request updated payment details. The member authorises the Brisbane Bullets to process any outstanding amount once valid payment details are provided. 8.3. Any membership entitlements, including barcode access and game day entry, may be suspended while any amount remains unpaid. 8.4. If payment remains outstanding after reasonable attempts to obtain payment/s have failed, the Brisbane Bullets reserves the right to cancel the membership without further notice and without return of any funds paid to date. The member remains liable for any outstanding amounts accrued prior to cancellation. 8.5. Payment details may be updated at any time via the member online portal or contact the Brisbane Bullets Memberships.

9.1. If a payment is declined, the member is responsible for any fees charged by the card issuer. The Brisbane Bullets may apply for a failed payment fee of $14.95.

10.1. Where payments are made via card, the Member acknowledges that instalment and renewal payments are authorised recurring transactions. 10.2. The member agrees to contact the Brisbane Bullets to resolve any billing concerns prior to initiating a chargeback with their card issuer. 10.3. Where a chargeback is initiated, membership access will be suspended during the dispute process. 10.4. If the chargeback is determined to be invalid, the Brisbane Bullets reserves the right to recover the outstanding amount and associated chargeback costs. 10.5. The Brisbane Bullets may cancel the membership without a refund in cases of misuse or bad faith disputes. 10.6. Chargeback rights are subject to card scheme rules and consumer protection laws.

11.1.Memberships cannot be on-sold for any purpose, exploited for commercial use, or used for promotions purposes or campaigns without the express written permission of the Club. Members in breach will have their membership cancelled without refund. 11.2. The respective membership fee for each membership is valid during that home and away NBL season only. All membership benefits expire at the end of each home and away season. 11.3. The membership fee will not be reduced for new or renewing applications joining at any point once the season has commenced unless specifically marketed at a discounted rate. 11.4. The Club does not accept any responsibility for membership cards that are lost, stolen or destroyed. Members are emailed at the start of the season with a digital membership card which can be used in replacement of the plastic membership card. 11.5. Members must comply with the Brisbane Bullets Terms and Conditions and the Venue’s Conditions of Entry. Any violation of conditions may result in the membership being cancelled without refund. 11.6. The Club reserves the right to refuse any membership application. 11.7. Memberships are for 14 games at the Brisbane Entertainment Centre.

12.1. Foundation Memberships were purchased when the Bullets returned to the NBL in the 2016/2017 season. 12.2. Foundation Memberships must be purchased annually to maintain Foundation Membership status. 12.3. Foundation Memberships must maintain the same type of membership. 12.4. Foundation Members who choose to purchase additional memberships will pay the full standard rate for those additional memberships. Foundation Membership discount only applies to the original memberships. 12.5. Foundation Members will receive for each season they retain their Foundation Membership the following entitlements: 12.5.1. 10% discount on Standard Season Membership rates. Discount applies to one season membership sale per Foundation Membership per season. Discount does not apply to corporate hospitality or courtside seating. 12.5.2. Foundation Member branded cap 12.5.3. Invitation to a Foundation Member function during the season. 12.5.4. Foundation membership does not entitle the member to any additional benefits over and above those originally advertised or beyond the defined period of their purchased membership. 12.6. New members who purchased the NBL27 season, or who have not fulfilled consecutive years of membership since the NBL17 season are not classified as Foundation members. 12.7. Foundation members who have let their membership lapse and have returned to membership will no longer hold foundation member status. 12.8. Foundation Memberships are non-transferable and are assigned to the individual. 12.9. Foundation Members looking to upgrade to corporate hospitality membership will retain their status but will not receive the 10% discount.

13.1. Flexi members will be given an opportunity to redeem tickets to their selected games prior to single game tickets being released to the public. Flexi members can redeem their tickets at any point following that on sale period. 13.2. Access to tickets is subject to availability at the time of redemption. 13.3. Access to tickets will be restricted to the category of the flexi membership purchased. For example, a Gold Flexi membership can only redeem for gold seating. 13.4. It is the responsibility of the Member to redeem their flexi tickets. 13.5. Members are not entitled to refunds if they do not attend their full flexi game allocation. 13.6. Flexi codes are only redeemable for the games at Brisbane Entertainment Centre during the regular season. Flexi codes will not roll over to the next season and cannot be used during the finals series.

14.1. Full Season Members are entitled to purchase additional tickets for guests at a discounted rate. The discounted rate is determined by the Club each season and is subject to change. Flexi Members and Supporter Members are not entitled to the discount on additional tickets. 14.2. The discount applies to all available categories at the time of purchase excluding corporate hospitality. 14.3. Tickets are subject to availability and may not be seated directly with the member. 14.4. Members can purchase additional discounted tickets using the discount code provided by the Membership team in email communications. 14.5. The authorised ticket seller is Ticketek. Purchasing through unauthorised ticket sales agents risks cancellation of tickets. Additional tickets can also be purchased from the ticket box office on game day at the time that gates open subject to availability.

15.1. The Brisbane Bullets are committed to providing the best possible environment for all attendees including but not limited to Members, attendees, supporters, opposition supporters, spectators, staff, players and volunteers. 15.2. The Brisbane Bullets reserve the right to suspend and/or cancel a Membership of any Member who behaves in a manner that is breach of the Brisbane Bullets Member Code of Conduct when attending any Brisbane Bullets event, function, venue or game, or online (including any website or social media platforms). 15.3. Each Member is considered an ambassador of the Club and therefore are to follow the Brisbane Bullets Code of Conduct below: 15.3.1. Support the team in a respectful manner being mindful of those around me at games. 15.3.2. Not abuse attendees, players, officials, volunteers and employees including the use of crude or abusive language or gestures, insults, threats, intimidation, assault, provocation or otherwise act in an abusive manner. 15.3.3. Conduct themselves in a manner that enhances, rather than injures, the reputation and goodwill of Brisbane Bullets, the NBL and the game generally 15.3.4. Respect the rights, dignity and worth of every person regardless of their gender, race, colour, religion, language, politics, national or ethnic origin or choice of NBL team. 15.3.5. Not use nor encourage the use of violence in any form, whether it is by other spectators, team officials (including coaches) or players 15.3.6. Not engage in discrimination, harassment or abuse in any form (online or in-person), including the use of obscene or offensive language or gestures 15.3.7. Not be intoxicated or under the influence of drugs. 15.3.8. Adhere to the Venue Terms and Conditions of Entry, including bag inspections, prohibited and restricted items such as flares, missiles, dangerous articles and items that have the potential to cause injury or public nuisance 15.3.9. Inform venue staff of inappropriate behaviour so the venue can manage any incidents. 15.3.10. Ensure those attending with the member understand the Code of Conduct. 15.3.11. No member, guest or attendee shall participate in illegal gambling near or on the premises, including but not limited to “courtsiding” behaviour. Courtsiding behaviour includes but it not limited to the practice of using or relaying live transmission of information about the sport event to obtain a financial advantage in betting. 15.3.12. The resumption of a membership by a terminated member in a future season will be at the sole discretion of the Brisbane Bullets.

16.1. By signing up as a member, the member consents to receiving electronic communication from the Brisbane Bullets. This communication may include but is not limited to information about the membership, team news, upcoming events, game day information, ticketing offers and partner offers. The member can change their communication at any time through the unsubscribe link located on electronic communications. 16.2. The Brisbane Bullets will send information relating to Member accounts (eg payment authorisations, invoices, changes in password or payment method, confirmation messages) in electronic form only. (ie via email to the email address registered in the Member account. 16.3. It is the Member’s responsibility to ensure that all contact details are correct and current. The Brisbane Bullets hold no responsibility for a Member’s failure to update or provide their personal details which results in not receiving communication from the Brisbane Bullets. Members can update personal information by logging in to their membership account via www.brisbanebullets.com.au. 16.4. All Members are issued with an account ID and password for their online account. The Member is responsible for protecting their login credentials. 16.5. Via the online account members are able to forward their ticket to other parties or issue ticket replacements to the Member. If either action is performed, the Member or recipient of the ticket must print the ticket for entry at the Venue entry. The original barcode on the Member card will be cancelled for that game.

17.1. Once purchased, Membership sales are final. 17.2. Any requests for cancellations due to special circumstances must be made in writing to membership@brisbanebullets.com.au by the Primary Account Holder. 17.3. The Brisbane Bullets reserve the right to agree or not agree with the request for cancellation of a Membership. 17.4. Cancelation requests will be observed by the Brisbane Bullets on a case-by-case basis 17.5. Members who are approved for cancellation may incur a $50.00 cancellation fee per Membership.

18.1. Members will gain access to a member-only external online shop (Locker Room). 18.2. Members can choose to redeem an NBL27 ‘core membership pack’ or to redeem a custom pack using the credit provided by the Brisbane Bullets. 18.3. Members must follow the Terms and Conditions of this portal when redeeming their membership packs, or any additional merchandise from this portal. 18.4. All products and services are subject to availability. The Brisbane Bullets and Locker Room reserve the right to limit the quantities of any products or services that are offered. All descriptions of products or product pricing are subject to change at any time without notice at the discretion of the Brisbane Bullets and Locker Room. 18.5. All prices of products in Locker Room are in Australian Dollars (AUD) and include Goods and Service Tax (GST) unless stated otherwise. 18.6. Additional items in membership packs may be purchased using one of the following payment methods: Visa, Mastercard or American Express. Payment must be made before goods are dispatched. 18.7. Locker Room ship products Australia-wide using Australia Post and ship internationally via a courier. Shipping costs will be calculated at a checkout. Delivery times are estimated and are not guaranteed. 18.8. Once a product has been redeemed and/or purchased, the item/s is unable to be returned or refunded unless it is deemed damaged or defective. 18.9. Where a member selects the Core Memberships Pack, shipping costs are inclusive and paid by the club. 18.10. Where a member selects the Custom Pack, shipping costs will be calculated and applied at checkout. Shipping fees may be paid using available membership credit or at the member's own expense. Shipping charges will commence from a minimum fee of AUD $12.00 and may vary depending on the selected items and delivery location.

19.1. Car parking is not included in membership pricing unless specified. 19.2. Season carparking is available as an add-on to the membership purchase at the time of booking a membership. 19.3. Season Carparking may be taken off sale at the Club’s discretion if the allocation of pre-paid season car parking is fully allocated. 19.4. Season Carparks will be issued with a plastic membership card. Lost cards cannot be replaced. 19.5. Season Carpark passes are available for purchase at $252 until 11:59pm AEST on the 30th of June 2026, excluding any applicable transaction, processing or service fees. 19.6. From the 1st of July, the price of Season Carpark Passes may be subject to change. 19.7. The Brisbane Bullets accept no responsibility for cars parked at the venue. 19.8. Accessibility Parking: 19.8.1. Parking is charged for all patrons including patrons with a disability permit. 19.8.2. Patrons requiring accessible parking can purchase season car parking passes during their membership purchase or pay on a game-by-game basis via the parking attendants at the entry. 19.8.3. The Brisbane Entertainment Centre has accessibility car parking spaces available that are situated in close proximity to the dedicated accessible turnstile entrances. Patrons requiring access to those parks need to show a current disability parking permit on the car windscreen upon entry and follow the directions of the car park attendants.

20.1. Memberships do not include the cost of finals tickets. 20.2. Members will be provided with presale access to home finals ticketing. 20.3. Presale access does not guarantee access to the members’ same seat. 20.4. Members may be provided with presale access to away finals however this is subject to availability at the away venue. 20.5. The availability of tickets is subject to the requirements of the NBL for these games.

21.1. The Brisbane Bullets collect personal information from Members to fill the requirements of the membership process. 21.2. The Brisbane Bullets Privacy Policy seeks to safeguard the privacy of the personal information of Members by observing the Australian Privacy Policy Principles contained in the Privacy Act 1988. A full copy of the Brisbane Bullets Privacy Policy can be found at www.brisbanebullets.com.au 21.3. This Agreement constitutes the entire agreement between the parties relating in any way to the subject matter. All previous negotiations, understandings, representations, warranties or commitments about the subject matter are merged in this Agreement and are of no further effect. 21.4. The Brisbane Bullets may choose not to enforce a term of this Agreement in some cases in its absolute discretion without affecting its right to enforce that term in other cases. 21.5. Payment information is processed securely through the Brisbane Bullet third-party payment gateway provider. The Brisbane Bullets do not store raw card details. All payment data is tokenised and managed in accordance with PCI-DSS security standards and the Brisbane Bullets Privacy Policy.

22.1. The Brisbane Bullets shall be under no liability whatsoever to a Member for any indirect loss or expense (including loss of profit) suffered by the Member arising out of a breach by the Brisbane Bullets of these Terms and Conditions. 22.2. In the event of any breach of this Agreement by the Brisbane Bullets, the remedies of the Member shall be limited. Under no circumstances shall the liability of the Brisbane Bullets exceed the price in relation to the Membership. 22.3. Neither part shall be liable for any default due to any act of terrorism, war, strike, industrial action, flood, storm or other event beyond the reasonable control of either party. 22.4. The Brisbane Bullets are not responsible for any infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Brisbane Bullets, including that cause the delay or non-delivery of emails to or from the Brisbane1 Bullets. The Brisbane Bullets reserves the right to disqualify any individual who tampers with the registration or ticketing process and to cancel their membership. 22.5. The Brisbane Bullets are excluded from liability for any product or service offered by partners and sponsors of the NBL and/or the Brisbane Bullets. 22.6. This Agreement is governed by the law applicable in the State of Queensland and each party submits to the jurisdiction of the courts of that state.

23.1. The Brisbane Bullets reserve the right to amend these Terms and Conditions as may be reasonably necessary at any time at its discretion and without notice. Updated Terms and Conditions will be available via www.brisbanebullets.com.au

24.1. It is a condition of membership that all Members, regardless of membership type, agree they have read and understand these Terms and Conditions, obtained advice if they consider necessary, and agree to be bound by these Terms and Conditions of Membership with the Brisbane Bullets. 24.2. Any use of a Brisbane Bullets Member entitlement, including game day attendance, regardless of whether the user purchased the membership, is also bound by these Terms and Conditions. Members must make any person using their membership entitlement aware of these Terms and Conditions. 24.3. Any Member in breach of these Terms and Conditions risks having their membership cancelled without refund.

25.1. I acknowledge that by becoming a Bullets Member I am entering a legally binding contract with the Brisbane Bullets. I acknowledge that I have carefully read, understand and accept the above Terms and Condition. I acknowledge that I am bound by these Terms and Conditions regardless of the type of membership I hold. 25.2. All Members are bound by these Terms and Conditions regardless of how the application was submitted.